Policies and Returns

Our parts are delivered throughout the national territory, primarily through the Post Office. The shipping cost is calculated at checkout, and the customer is responsible for selecting between SEDEX and PAC. The same is paid by the customer, being included in the final purchase price.

From payment confirmation, it takes up to 3 business days to prepare the order for shipping. After this period, the normal postal delivery times will apply. Delivery can be tracked via the Correios website using the tracking code that will be sent by email after sending the order.

If the package is returned due to an incomplete, insufficient, wrong address or due to the absence of the recipient during delivery, after three attempts, resending will be necessary, resulting in a new shipping cost that is the responsibility of the customer.

If your product has not been delivered within the expected deadline, please contact us immediately through one of the service channels so that we can check. Upon Delivery of the Product.

You must immediately refuse the product in cases of open or damaged packaging, damaged product, product that does not comply with the order , reporting the incident through any of the contact channels. Talk to our team by email: contato@laurasegall.com.br

Laura Segall will accept returns due to regret within 7 (seven) calendar days , counting from the date of receipt of the order and valid only for online purchases. In these cases, the customer can then choose to refund the amount paid (in the same method as the original payment), that is:

• Invoice credit for payments made via credit card
• Deposit into current account, in case of payments made via bank slip, PIX and Pagar-me links

Another option is to obtain credit for exchange at the online store – www.laurasegall.com.br – the credit amount will be available for up to 30 (thirty) calendar days, valid after receipt of the part returned to our stock and sending the email notification of this receipt.

• WITHOUT Laura Segall labels and seals intact and attached to the products;
• Washed or used, with odors, stains and changes made by the customer (e.g. adjustments, etc.)
• With damage, such as pulled wires, for example;
• Without being accompanied by the DANFE (Electronic Invoice Auxiliary Document) or a copy thereof, which must be attached to the product with a justification for the return written on the back of the paper, which must be located inside the Laura Segall packaging.

If Laura Segall notices that the returned product meets the criteria listed above, the e-commerce is exempt from accepting the return or exchanging it. Laura Segall will therefore be able to resend the product to the customer without prior consultation – the product will be accompanied by a justification of the reason for the refusal.

• Defective parts will be accepted for up to 30 (ninety) calendar days, counting from the date of receipt of the purchase.

*Requests made after this deadline will not be accepted.

• Your exchange will depend on stock on the day your product reaches us. Out of stock products cannot be requested for exchange.
• Pieces on sale cannot be exchanged and, in exceptional cases, the credit coupon will be issued for the amount paid for it.
• Shipping for the first exchange or return is at our expense: as soon as requested, we will send an email containing a free postage authorization that must be attached to the box of your purchase when taking it to a Post Office.