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R$ 575,00
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In-Store Pickup
Buy online and pick up in store, allowing you to make any adjustments to the item.
Free shipping
We deliver to you throughout Brazil without charging any fees.
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LACE ROUTE
Last updated November 2024
1. Which states do you serve?
Our items are delivered throughout the country, primarily through the Brazilian Post Office. The shipping cost is calculated at the end of the purchase, and the customer can choose between SEDEX and PAC. The shipping cost is paid by the customer and is included in the final purchase price.
2. How long does it take to ship?
From the moment payment is confirmed, it takes up to 3 working days to prepare the order for shipping. After this period, the normal delivery times of the Post Office will apply. The delivery can be tracked on the Post Office website using the tracking code that will be sent by email after the order is shipped.
3. I entered my address incorrectly. What could happen?
If the package is returned due to an incomplete, insufficient, or incorrect address or due to the recipient's absence during delivery, after three attempts, it will need to be resent, resulting in a new shipping cost that will be the customer's responsibility.
4. The order was delayed. What should I do?
If your product has not been delivered within the expected time frame, please contact us immediately through one of our customer service channels so that we can check the situation. Upon Delivery of the Product.
You must immediately refuse the product in cases of packaging open or damaged, damaged product, product not in accordance with the order , reporting the incident through any of the contact channels. Contact our team by email: contato@laurasegall.com.br
Exchanges and Returns
1. How long do I have to make an exchange?
THE Laura Segall will accept returns due to regret within 7 (seven) calendar days , counted from the date of receipt of the order and valid only for online purchases. In this case, the customer may then choose to refund the amount paid (in the same payment method as the original payment), that is:
- Invoice credit for payments made by credit card
- Deposit into current account, in case of payments made via bank slip, PIX and Pagar-me links
Another option is to obtain credit for exchange in the online store – www.laurasegall.com.br – the credit amount will be available for up to 30 (thirty) calendar days, valid after receipt of the item returned to our stock and sending of the email notifying you of this receipt.
2. In which situations will the exchange not be carried out?
- WITHOUT labels and seals Laura Segall intact and attached to the products;
- Washed or used, with odors, stains and alterations made by the customer (e.g. adjustments, etc.)
- With damage, such as pulled wires for example;
- Without being accompanied by the DANFE (Electronic Invoice Auxiliary Document) or a copy thereof, which must be with the product with a justification for the return written on the back of the paper, which must be located inside the packaging. Laura Segall .
If the Laura Segall understand that the returned product complies with the criteria listed above, the e-commerce is exempt from accepting the return or exercising the exchange. Laura Segall may, therefore, return the product to the customer without prior consultation – the product will be accompanied by a justification for the reason for refusal.
3. If the part is defective...
- Defective parts will be accepted for up to 30 (ninety) calendar days, counted from the date of receipt of the purchase.
*Requests made after this deadline will not be accepted.
4. Other Conditions
- Your exchange will depend on the stock on the day your product arrives in our hands. Sold out products cannot be requested for exchange.
- Clearance items cannot be exchanged and, in exceptional cases, the credit coupon will be issued for the amount paid for the same.
- Shipping for the first exchange or return is on us: as soon as requested, we will send an email containing a free postage authorization that must be attached to the box of your purchase when taking it to a post office.
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