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Brasilia: Within 24 hours
Other States: 3-6 days
International: 12-16 days .
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For all orders over R$600.00, shipping is offered free of charge.
Returns will be accepted for up to 10 days after Customer's receipt or tracking number on unused items. You as the Customer are required to inform us by email before returning the item.
Otherwise, standard shipping rates will apply. Please see our Delivery Terms and Conditions for more details.
Returns will be accepted for up to 10 days after Customer's receipt or tracking number of unused items.
You, as a Customer, are obliged to inform us by email before returning the item, only in the case of:
– You received the wrong item.
– Item did not arrive as expected (i.e. damaged packaging).
– The item was defective.
– Out of date of delivery.
- The sender does not allow the merchandise to be inspected before payment.
The returned product(s) must be in the original packaging, packaged securely, undamaged and unused. This means that the item(s) must be securely packed in a cardboard box for protection during transit, possibly the same box used for shipping to you as the customer.
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Our items are delivered throughout the country, primarily through the Brazilian Post Office. The shipping cost is calculated at the end of the purchase, and the customer can choose between SEDEX and PAC. The shipping cost is paid by the customer and is included in the final purchase price.
From the moment payment is confirmed, it takes up to 3 working days to prepare the order for shipping. After this period, the normal delivery times of the Post Office will apply. The delivery can be tracked on the Post Office website using the tracking code that will be sent by email after the order is shipped.
If the package is returned due to an incomplete, insufficient, or incorrect address or due to the recipient's absence during delivery, after three attempts, it will need to be resent, resulting in a new shipping cost that will be the customer's responsibility.
If your product has not been delivered within the expected time frame, please contact us immediately through one of our customer service channels so that we can check the situation. Upon Delivery of the Product.
You must immediately refuse the product in cases of packaging open or damaged, damaged product, product not in accordance with the order , reporting the incident through any of the contact channels. Contact our team by email: contato@laurasegall.com.br
THE Laura Segall will accept returns due to regret within 7 (seven) calendar days , counted from the date of receipt of the order and valid only for online purchases. In this case, the customer may then choose to refund the amount paid (in the same payment method as the original payment), that is:
Another option is to obtain credit for exchange in the online store – www.laurasegall.com.br – the credit amount will be available for up to 30 (thirty) calendar days, valid after receipt of the item returned to our stock and sending of the email notifying you of this receipt.
If the Laura Segall understand that the returned product complies with the criteria listed above, the e-commerce is exempt from accepting the return or exercising the exchange. Laura Segall may, therefore, return the product to the customer without prior consultation – the product will be accompanied by a justification for the reason for refusal.
*Requests made after this deadline will not be accepted.
